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PartnerPoint Member Forums
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CelinaAdams123
Posts:1
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| 02/27/2009 5:05 AM |
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| I work for a startup and have to put together the specs for a CRM system. Here's the problem - it has to support 50 staff and over 1,000 customers AND scale to a projected size of 1,000 staff and 100,000 customers, but I only have a budget of $80K to cover the software costs, implementation and support for the first 3 years and the requirements are pretty complex - we need a bunch of custom tables, SLA reports, escalation rules, Web Services interface, etc. Our servers are Linux, but our staff mostly use Mac's. Basically my management expects me to find a Ferrari for the price of a Ford! Any ideas? If not, is there a study somethere that I can point at to prove that this is impossible? |
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cliffdodger
Posts:1
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| 03/23/2009 7:00 PM |
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What's being proposed isn't impossible but is unlikely to work from scratch. It is more likely to work if the project manager has extensive IT experience.
A few very quick thoughts.
First I would post your project specs on elance.com and similar sites. See what kinds of bids you get back from other companies on elance. If any good bids come in be sure to check for reviews on the company and see how long they've been in business for.
If elance members are indicating you're nuts to expect those specs to be produced for your proposed price (remember this is just production/coding and perhaps documentation - only what you specify - you would have to specify support as well as a part of the fee and may have to get your boss to be open to negotiate a deal) then I would take a look at some of the existing free CMS solutions out there and see if any of them allow you to modify the existing code (most do) - then repost your specs to elance but in regards to modifying that existing CMS that was most suited to your needs.
You may also want to contact some commercial cms product websites and compare their features to what your employer wants. If the product is a close match and you like what you see in the product demo's (hopefully a full free trial, one has to see these things in action to find the real problems and praises of a cms) then ask that company if they do custom modifications you need to meet your companies required specs.
Best of luck with this.
Cliff,
online call tracking, lead tracking, vanity numbers. |
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