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harrybrelsford
Posts:164
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| 11/11/2008 12:51 PM |
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How To Use Service Level Management To Grow Your Business
Hi FirstName,
You’re in the business of IT Service delivery, but do you have the tools in place to:
ü Ensure your key targets for service success are being met?
ü Improve service delivery and client satisfaction?
ü Meet first-response service delivery goals?
ü Manage, analyze and report on service level performance metrics?
ü Differentiate from the competition and increase your revenue?
If you answered “no” to any of these questions, you’ll want to be sure you attend this “must-see” webinar sponsored by SMB Nation and Autotask Corporation.
On Thursday, November 13 at 2 PM EST, Harry Brelsford, CEO of SMB Nation, and Len DiCostanzo, SVP of Professional Services at Autotask, will deliver an in-depth discussion of Service Level Management programs, best practices, and steps for developing an effective plan for your individual business.
*All session attendees will receive a complimentary white paper describing Service Level Management programs and implementation, and how Service Level Management can be used to grow your business.
Session topics will include:
· Introduction to Service Level Management programs
· Setting and measuring internal service levels and measuring performance goals
· Creating custom Service Level Agreements (SLAs) for your clients based on
o Priority of incident
o Issue type and sub-issue type
o Device or any other user-defined parameters
https://autotaskevents.webex.com/autotaskevents/onstage/g.php?t=a&d=669944036&SourceID=eM_SMBWebinar_smbinvite_111308
https://autotaskevents.webex.com/autotaskevents/onstage/g.php?t=a&d=669944036&SourceID=eM_SMBWebinar_smbinvite_111308
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